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Troubleshooting

Short fixes for CEOs. If a step says “wait or contact support”, there is nothing you should change on a server.

Cannot register or sign in​

  • Confirm you are on login.flolah.cloud
  • Check email/password; use Forgot password?
  • Complete MFA (scan QR or type the security key, then the 6-digit code)
  • Accept Terms and Privacy on register

Chat not responding​

  1. Confirm you are logged in and chatting with the intended employee.
  2. Click New chat and send a short message.
  3. If tools never run, open Workspace → Tools access.
  4. If the assistant says there was no response from the runtime, wait a minute and retry. Persistent failures are an operator issue.

Agent gave wrong how-to​

Ask Platform Help with the screen name (“scheduled goals”, “Company setup”, “Twenty lead to order”). Product help is not listed under your Knowledge documents.

CRM/ERP employees also read that help. Start a new chat after a product update if answers look stale.

Workspace empty but Kanban has cards​

Hard-refresh Workspace (/work). Confirm the same CEO account. Open tasks are the same owner-scoped list as Kanban.

Lists look incomplete​

Many screens page results. Use Next/Prev or scroll; search on Content Explorer applies to the current page.

WhatsApp media failed / inbound file missing​

Wait a few seconds for the file to appear in Content Explorer / inbound attachments. Confirm the sender is allowed (DMs vs groups). Groups are off by default.

Read ticks but no reply: the message arrived. Profile OpenAI/OpenRouter Platform_BYOK is often invalid — AgentSystem will not answer on a 401 key. On Profile, set provider to Platform default, or paste a working key under API Keys.

Lists look incomplete​

CRM / ERP desk will not load​

Confirm Profile has Twenty or ERPNext selected. If the embed host is not found, contact support (company subdomain DNS).

Rate limit or budget blocked​

Check Tools → Rate limits, Efficiency View token budgets, and department caps. Reset usage only if you intend to clear the month-to-date counter.

Still stuck​

In the app: Platform Help or the COO. On the web: this guide’s first 15 minutes. Include the screen name and what you clicked — not passwords or API keys.