Company knowledge

Path: Knowledge (/master-data).

This is the company memory AI employees can search: tables (rows and columns) and documents (files for search).

Tables

Your account starts with a departments table. Add or edit departments here; they appear when you assign employees. Full walkthrough (chart, Design mode, Resync): Org and departments.

Other tables appear as you use the product (for example company memory after Update Company Details, or discovery lists from Business Discovery).

You can import CSV where the UI offers it.

Documents

Upload PDF, Word, Excel, or text. Content is extracted so employees can answer from your policies and handbooks.

Ask in chat: “list departments”, “what does our PTO policy say?”

Inbound attachments from chat paperclip and from WhatsApp/Slack land here (and under the employee’s inbound folder) so they can be searched or transcribed.

What you will not see in Documents

Flolah’s product help is indexed for Platform Help and specialists. It is not listed as your upload, and you cannot delete it. Purge all uploads only removes your files.

Content Explorer

Content Explorer (/content-explorer) browses uploaded and generated files (preview/download/delete). Use it to reclaim storage; Efficiency View → Org → Storage (MB) shows the effect.

Related: Update company details writes mission/DNA into a knowledge table.