Company Email channels

Path: Connectors → Company channels.

Connect one CEO company's Gmail or Microsoft 365/Outlook mailbox using OAuth. Save the mailbox, choose the route for non-campaign messages, then Connect OAuth, Test and Enable. The default five-minute poll can also be run immediately with Sync now.

This does not create another inbox:

campaign replies are attributed to the latest eligible send and appear in Marketing → Leads & follow-up;
other messages appear as email.message.received in Connectors → Events & Productivity → Live event inbox;
the event subscription can stop at the inbox, run an owner-scoped workflow, or create a goal for an enabled company agent.

OAuth secrets stay in the connector vault. Routing receipts keep provider IDs, a masked sender and route result, but not the message body. Event history follows the CEO profile's data-retention period. External sends and replies remain governed by Action Control → External messages / publish (R2).

For first setup, choose a lookback from one hour to seven days to capture a recent reply. Gmail and Outlook connections are provider-specific: connect the same provider selected for the mailbox.